Privacy Policy

At Dipex Lettings and Management Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy.

Information We Collect
We may collect personal information from you when you interact with our website, contact us, or use our services. The types of information we may collect include:
Contact information (such as name, email address, phone number)
Property-related information (such as property preferences, rental history)
Financial information (such as payment details)
Information provided during the application process (such as employment and income details, references)
Use of Personal Information
We may use the personal information we collect for various purposes, including:
Providing and improving our services
Processing rental applications and managing tenancies
Marketing and communicating with you about our properties and services
Administering billing and payments
Complying with legal obligations
Conducting market research and analysis
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as property management software providers, referencing agencies, or maintenance contractors.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We maintain strict security standards to prevent any unauthorized access to your personal information.

Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will securely dispose of it.

Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about the processing of your personal information, please contact us using the information provided below.

Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing any personal information.

Marketing Communications
We may send you marketing communications about our properties and services if you have provided your consent. You have the right to opt out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at 07956492489.